Visit our online support site http://www.24hoursupport.com/. The support site covers the topics listed below plus many others. This is a great tool to help you enjoy you internet experience. You will need to login using your E-mail Address and Password for some features.
E-mail Modem Trouble Shooting Security Personal Web Site Internet Performance Speed Test
Before Contacting Support... Most issues can be resolved by trying these things first: -Check all connections. -Power cycle your modem, router (if connected), and computer.
Power back up starting with modem,then router, then computers.
Allow one minute between restarting each device for them to acquire signal.
-Check your computers settings.
If this does not help, please have the following available before contacting technical support: -"HFC MAC ID" (on label on the bottom of the modem) -Valid email address -Follow-up contact information Who to Call? 24/7 Technical Support @ 888-394-4772. Call here first if you are having e-mail or performance problems, or if your Modem lights are on but you still can't get online. (These problems are likely after the Modem. The 24/7 support staff will be the best equipped to help you.)
Call our Local Office @ (800) 924-7880. Call here first if the Modem lights are off or flashing or if your Cable TV is also out! (This is likely a problem before the Modem. Our Local Technicians will be able to asist you with these problems.)