S & K TV Systems, Inc.

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Internet Support


Online Support
  

Visit our online support site http://www.24hoursupport.com/ 
. The support site covers the topics listed below plus many others. This is a great tool to help you enjoy you internet experience. You will need to login using your E-mail Address and Password for some features.

E-mail
Modem Trouble Shooting
Security
Personal Web Site
Internet Performance
Speed Test


Live Support

Before Contacting Support...

Most issues can be resolved by trying these things first:
     -Check all connections.
     -Power cycle your modem, router (if connected), and computer.

    • Power back up starting with modem, then router, then computers.

    • Allow one minute between restarting each device for them to acquire signal.

-Check your computers settings.

If this does not help, please have the following available before contacting technical support:
     -"HFC MAC ID" (on label on the bottom of the modem)
     -Valid email address
     -Follow-up contact information

Who to Call
?
24/7 Technical Support @ 888-394-4772. Call here first if you are having e-mail or performance problems, or if your Modem lights are on but you still can't get online. (These problems are likely after the Modem. The 24/7 support staff will be the best equipped to help you.)

Call our Local Office @ (800) 924-7880.
Call here first if the Modem lights are off or flashing or if your Cable TV is also out!
(This is likely a problem before the Modem. Our Local Technicians will be able to asist you with these problems.)


 
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